Privacy Policy
This Privacy Policy explains how Mules n’ More Rescue collects, uses, stores, and protects information when you visit mulesnmorerescue.org, donate, contact us, apply, volunteer, subscribe to updates, or opt in to receive text messages.
Overview
Mules n’ More Rescue (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes what information we collect, how we use it, when we share it, and the choices you have regarding your information.
By using our website, submitting a form, making a donation, volunteering, or opting in to receive communications from us, you acknowledge the practices described in this Privacy Policy.
Information We Collect
Information You Provide to Us
We may collect information you voluntarily provide, including:
- Name
- Email address
- Phone number
- Mailing address
- Donation details and related transaction information
- Volunteer application or registration details
- Emergency contact information provided in volunteer forms
- Messages, questions, and other information you submit through forms, email, or text
Automatically Collected Information
When you visit our website, we may automatically collect certain technical information, such as:
- IP address
- Browser type and version
- Device type and operating system
- Referring pages, pages visited, and time spent on the site
- Dates and times of access
Cookies and Similar Technologies
We may use cookies and similar technologies to improve website functionality, understand site usage, maintain sessions, and enhance your experience. You can manage cookie settings in your browser, although disabling cookies may affect some site features.
How We Use Your Information
We may use your information to:
- Operate, maintain, and improve our website and services
- Process donations and provide receipts or acknowledgments
- Respond to inquiries, applications, volunteer requests, and contact form submissions
- Manage volunteer registration, scheduling, reminders, waivers, and related communications
- Send newsletters, updates, event notices, or fundraising communications when you have opted in or where otherwise permitted
- Send SMS or text messages when you have provided consent
- Protect the security, integrity, and functionality of our systems
- Comply with legal obligations and enforce our policies
SMS / Text Messaging
How You Consent to Receive Text Messages
If you choose to provide your mobile number and opt in, we may send you text messages related to volunteering, scheduling, reminders, updates, and organization communications. Consent may be collected through website forms, volunteer registration, sign-up pages, or other written or digital opt-in methods that clearly disclose that you are agreeing to receive text messages from Mules n’ More Rescue.
Consent to receive text messages is not a condition of making a donation, applying to volunteer, or receiving services from us.
Types of Text Messages We May Send
- Volunteer shift reminders
- Volunteer application or approval updates
- Scheduling changes or urgent rescue-related notices
- Event updates
- General organizational updates if you opted in to receive them
Opt-Out and Help
You may opt out of receiving text messages from us at any time by replying STOP. For help, reply HELP or contact us using the contact information listed below.
Message Frequency and Rates
Message frequency may vary. Message and data rates may apply depending on your mobile carrier and service plan.
Carrier Disclaimer
Mobile carriers are not liable for delayed or undelivered messages.
Data Security
We take reasonable administrative, technical, and organizational measures to protect information from unauthorized access, disclosure, misuse, alteration, or destruction. However, no internet transmission or storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to maintain donor records, volunteer records, scheduling and waiver records, legal compliance, dispute resolution, and operational needs.
Your Privacy Choices
Email Communications
You may opt out of marketing or newsletter emails by using the unsubscribe link in the message, where available, or by contacting us directly.
Text Messages
You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance.
Cookies
You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
Access, Update, or Delete Information
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal, operational, and recordkeeping requirements.
Third-Party Links and Services
Our website may contain links to third-party websites, donation platforms, forms, social media pages, or embedded services. We are not responsible for the privacy practices, security, or content of third-party sites or services. We encourage you to review their privacy policies before providing information.
Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13 without appropriate authorization. If you believe a child has provided personal information to us, please contact us so we can review and address the matter.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal obligations, or organizational operations. Any updates will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy, our communications practices, or your privacy choices, please contact us:
Mules n’ More Rescue
Email: samantha@mulesnmorerescue.org
Phone: (615) 208-2390
Mailing Address: 940 Harkreader Rd, Mount Juliet, TN 37122